Privacy policy
Rewriting Privacy Policy framed around Australian Privacy Act/APPs as primary, with a lighter international-visitor section, sensitive-info clause, and info@nurinutrients.com.au fixed throughout.
Privacy Policy
Nuri Nutrients Pty Ltd (ABN 37 689 342 818) operates this website and store. This Privacy Policy explains how we collect, use, hold and disclose your personal information, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or purchasing our products, you agree to the collection and use of your information as described in this Policy.
Personal information we collect
We may collect:
- Contact details: name, address, phone number, email address
- Payment information: processed securely through our payment provider; we do not store full card details
- Order and transaction details: products purchased, order history, returns and exchanges
- Communications: enquiries, support requests, feedback
- Device and usage information: IP address, browser type, and how you interact with our website
Sensitive information
Some information you provide, such as details relating to pregnancy, fertility, or health conditions shared with us directly (for example in a customer enquiry), is treated as sensitive information under the Privacy Act. We only collect this where you provide it voluntarily, and we do not use it for any purpose beyond responding to you and fulfilling your order.
How we collect it
We collect personal information directly from you when you create an account, place an order, or contact us, and automatically through cookies and similar technologies when you use our website. We may also receive information from service providers who support our business, such as our website platform, payment processor and shipping carriers.
How we use it
We use your personal information to:
- Process and fulfil your orders, including shipping and returns
- Manage your account and any subscription you hold
- Respond to enquiries and provide customer support
- Send you order updates and, where you have opted in, marketing communications
- Improve our website and product offering
- Meet our legal and regulatory obligations, including under TGA requirements
Disclosure of your information
We may disclose personal information to:
- Our website platform (Shopify) and other service providers who help us operate our business, such as payment processors, email marketing platforms and shipping carriers
- Regulatory bodies where required, including the TGA
- Third parties in connection with a business sale, merger, or restructure
- Law enforcement or government bodies where required by law
We do not sell your personal information to third parties.
Cookies and marketing
We use cookies to operate our website and, where you consent, for marketing and advertising purposes, including personalised ads based on your browsing activity. You can manage cookie preferences through your browser settings.
You can opt out of marketing emails at any time using the unsubscribe link. Opting out of marketing does not affect order or account related communications.
Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Overseas disclosure
Some of our service providers, including our website host, may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in accordance with the Australian Privacy Principles.
If you access our website from outside Australia, including from the European Economic Area or the United Kingdom, your information may be processed in Australia and other countries. Where applicable, we rely on recognised safeguards for cross-border data transfers, such as Standard Contractual Clauses.
Your rights
You have the right to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to our legal obligations (including TGA record-keeping requirements)
- Make a complaint about how we have handled your personal information
To exercise any of these rights, contact us using the details below. We may need to verify your identity before actioning a request.
Complaints
If you have a concern about how we've handled your personal information, contact us first at info@nurinutrients.com.au. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Children
Our website and products are not intended for use by children. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact
For any questions about this Privacy Policy or to exercise your rights, contact us at info@nurinutrients.com.au.
Nuri Nutrients Pty Ltd, Queensland, Australia.